Source note · Cisco headsets and Webex App calling endpoints
On the Cisco Headset 720 Series, raising the microphone boom mutes the call and the microphone cannot be unmuted while the boom is up.
Checked 2026-09-25
You can't unmute your microphone when the mic boom is up
- Vendor
- Cisco
- Product
- Cisco Headset 720 Series
- Subsystem
- call control buttons
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Call controls on the Cisco Headset 720 Series — Cisco Webex Help Center · tier 2 current vendor documentation · Mute rows and note
Cite this note
APA
WarmTransfer. (2026, September 25). Cisco headsets and Webex App calling endpoints: source note cisco-headsets-endpoints-720-boom-mute. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-headsets-endpoints-720-boom-mute
BibTeX
@misc{warmtransfer-claim-cisco-headsets-endpoints-720-boom-mute,
title = {Cisco headsets and Webex App calling endpoints: source note cisco-headsets-endpoints-720-boom-mute},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-headsets-endpoints-720-boom-mute},
note = {Source note cisco-headsets-endpoints-720-boom-mute, checked 2026-09-25}
}