Source note · Cross-platform CDR normalization model
Unified CM generates a CDR for every call, including abandoned calls where a phone goes off hook and back on hook, in which case various fields are empty.
Checked 2026-09-24
All calls generate a CDR.
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- CDR generation
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs
- Checked
- 2026-09-24
Sources
- Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs - CDR Examples — Cisco Systems · tier 2 current vendor documentation · CDR Examples chapter, section Abandoned Calls
Cite this note
APA
WarmTransfer. (2026, September 24). Cross-platform CDR normalization model: source note cdr-normalization-cucm-all-calls-generate-cdr. WarmTransfer. https://warmtransfer.net/knowledge/claims/cdr-normalization-cucm-all-calls-generate-cdr
BibTeX
@misc{warmtransfer-claim-cdr-normalization-cucm-all-calls-generate-cdr,
title = {Cross-platform CDR normalization model: source note cdr-normalization-cucm-all-calls-generate-cdr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cdr-normalization-cucm-all-calls-generate-cdr},
note = {Source note cdr-normalization-cucm-all-calls-generate-cdr, checked 2026-09-24}
}