AWS states that CCP logs do not persist through browser refreshes; they are downloaded from the CCP through Settings, Download logs, as agent-log.txt.
Checked 2026-09-30
CCP logs do not persist through browser refreshes.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- CCP logs
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Download and review Connect Customer Contact Control Panel (CCP) logs — Amazon Web Services · tier 2 current vendor documentation · Section 'Download CCP logs'; Note under 'Review CCP logs using Connect Customer CCP Log Parser' step 3
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-logs-session. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-logs-session
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-logs-session,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-logs-session},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-logs-session},
note = {Source note browser-softphone-audio-troubleshooting-aws-logs-session, checked 2026-09-30}
}