Voice includes two contact center permission sets, Contact Center Agent and Contact Center Admin, assigned to users from the Assign Permissions link in the Set Up Your Contact Center section.

Checked 2026-09-25

Vendor
Salesforce
Product
Salesforce Voice
Subsystem
users and permissions
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-two-permsets. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-two-permsets

BibTeX

@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-two-permsets,
  title  = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-two-permsets},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-two-permsets},
  note   = {Source note amazon-connect-with-salesforce-voice-two-permsets, checked 2026-09-25}
}

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