Orchestration AI agents show customers only the parts of a model response wrapped in <message> tags, so a custom orchestration prompt that omits this formatting instruction produces no visible messages.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- orchestration AI agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- How to use orchestrator AI agents — Amazon Web Services · tier 2 current vendor documentation · Message parsing, first paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-message-tags-required. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-message-tags-required
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-message-tags-required,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-message-tags-required},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-message-tags-required},
note = {Source note amazon-connect-q-setup-message-tags-required, checked 2026-10-01}
}