Agents can search connected knowledge in natural language at any time: while on a contact, during After Contact Work or between contacts, and results clear after Close contact or the search Close icon.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent assist
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Search for content using Connect Customer agent assist — Amazon Web Services · tier 2 current vendor documentation · Third paragraph; To search for content, step 4
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-manual-search-anytime. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-manual-search-anytime
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-manual-search-anytime,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-manual-search-anytime},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-manual-search-anytime},
note = {Source note amazon-connect-q-setup-manual-search-anytime, checked 2026-10-01}
}