If the Lex V2 bot uses its service-linked role, Lex adds the AI agents session and assistant permissions automatically; a bot using a custom IAM role needs them added manually, plus KMS permissions when a customer managed key is used.

Checked 2026-10-01

Vendor
Amazon Web Services
Product
Amazon Lex
Subsystem
built-in intents
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-10-01
Checked
2026-10-01

Sources

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-lex-custom-role. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-lex-custom-role

BibTeX

@misc{warmtransfer-claim-amazon-connect-q-setup-lex-custom-role,
  title  = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-lex-custom-role},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-lex-custom-role},
  note   = {Source note amazon-connect-q-setup-lex-custom-role, checked 2026-10-01}
}

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