Source note · Amazon Connect pricing
Amazon Connect voice usage is charged for the whole active call duration, including time in a flow, time in queue and time connected to an agent.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- voice channel billing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Amazon Connect Customer Pricing Appendix — Amazon Web Services · tier 2 current vendor documentation · Voice & video section, opening paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). Amazon Connect pricing: source note amazon-connect-pricing-voice-spans-flow-queue-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-pricing-voice-spans-flow-queue-agent
BibTeX
@misc{warmtransfer-claim-amazon-connect-pricing-voice-spans-flow-queue-agent,
title = {Amazon Connect pricing: source note amazon-connect-pricing-voice-spans-flow-queue-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-pricing-voice-spans-flow-queue-agent},
note = {Source note amazon-connect-pricing-voice-spans-flow-queue-agent, checked 2026-10-01}
}