Source note · Amazon Connect pricing
On Customer Basic, AI agent assistance is billed at $0.008 per voice minute, $0.0015 per chat or messaging message and $0.02 per inbound email, on top of channel charges.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- generative AI billing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Amazon Connect Customer Pricing Appendix — Amazon Web Services · tier 2 current vendor documentation · Agent productivity > Agent assistance, and its chat, email and voice pricing examples
Cite this note
APA
WarmTransfer. (2026, October 1). Amazon Connect pricing: source note amazon-connect-pricing-basic-agent-assist-rate. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-pricing-basic-agent-assist-rate
BibTeX
@misc{warmtransfer-claim-amazon-connect-pricing-basic-agent-assist-rate,
title = {Amazon Connect pricing: source note amazon-connect-pricing-basic-agent-assist-rate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-pricing-basic-agent-assist-rate},
note = {Source note amazon-connect-pricing-basic-agent-assist-rate, checked 2026-10-01}
}