Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS recommends that CCP media between the agent workstation and AWS not traverse VPNs or network accelerator hops, and its audio troubleshooting asks whether the issue reproduces without VPN and whether split tunnelling is enabled for real-time traffic.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 5, subsection 'Network (path 3)', bullet 'Virtual private network (VPN)'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vpn-split-tunnel. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vpn-split-tunnel
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-vpn-split-tunnel,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vpn-split-tunnel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vpn-split-tunnel},
note = {Source note amazon-connect-ccp-audio-troubleshooting-vpn-split-tunnel, checked 2026-10-02}
}