Source note · Troubleshooting Amazon Connect softphone and CCP audio
Voice Isolation should only be used with a wired headset (Noise Suppression for wireless or mixed setups), and Audio Enhancement requires at least a 4-core CPU or 4 vCPU.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Audio Enhancement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 5, subsection 'Workstation (paths 1/2)', bullet 'Audio Enhancement' sub-bullets
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-voice-iso-wired. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-voice-iso-wired
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-voice-iso-wired,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-voice-iso-wired},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-voice-iso-wired},
note = {Source note amazon-connect-ccp-audio-troubleshooting-voice-iso-wired, checked 2026-10-02}
}