Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS lists routing audio through a virtualized desktop, instead of redirecting the WebRTC session to the agent workstation, as a cause of high round trip time.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues by using QualityMetrics in the contact record — Amazon Web Services · tier 2 current vendor documentation · Section 'Use QualityMetrics', HighRoundTripTime causes, last bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-adds-rtt. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-adds-rtt
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-vdi-adds-rtt,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-adds-rtt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-adds-rtt},
note = {Source note amazon-connect-ccp-audio-troubleshooting-vdi-adds-rtt, checked 2026-10-02}
}