Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS asks audio quality support cases to include 3 to 5 example ContactIds no older than 24 hours, with UTC timestamps, recordings, the instance ARN, Endpoint Test Utility JSON, ping and MTR observations, and CCP logs.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Audio quality diagnosis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section 'Before you begin: gather this information' and 'Step 7: Before you contact AWS Support'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-support-case-data. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-support-case-data
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-support-case-data,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-support-case-data},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-support-case-data},
note = {Source note amazon-connect-ccp-audio-troubleshooting-support-case-data, checked 2026-10-02}
}