Source note · Troubleshooting Amazon Connect softphone and CCP audio
With a stateless firewall, the browser's ephemeral port range must also be allowed inbound from the AMAZON_CONNECT ranges: 49152-65535 UDP on Windows and 32768-61000 on Linux.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Section 'Stateless firewalls', table
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-stateless-fw-ports. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-stateless-fw-ports
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-stateless-fw-ports,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-stateless-fw-ports},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-stateless-fw-ports},
note = {Source note amazon-connect-ccp-audio-troubleshooting-stateless-fw-ports, checked 2026-10-02}
}