Source note · Troubleshooting Amazon Connect softphone and CCP audio
During a live call, the sample rate is checked at about:support under Media in Firefox or on the Audio tab of chrome://media-internals in Chrome; both input and output should read 48000, and the rate is changed in operating system sound settings or by replacing the headset.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent workstation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Humming sound in the agent's audio device: Verify the headset and browser sample rates — Amazon Web Services · tier 2 current vendor documentation · Sections 'Verify Firefox sample rate' and 'Verify Chrome sample rate'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-sample-rate-check. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-sample-rate-check
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-sample-rate-check,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-sample-rate-check},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-sample-rate-check},
note = {Source note amazon-connect-ccp-audio-troubleshooting-sample-rate-check, checked 2026-10-02}
}