Source note · Troubleshooting Amazon Connect softphone and CCP audio
If the agent's audio device does not support 48 kHz while the browser asserts 48 kHz, an audible hum can appear in the agent's outgoing audio; AWS has seen this with Firefox but not Chrome.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent workstation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Humming sound in the agent's audio device: Verify the headset and browser sample rates — Amazon Web Services · tier 2 current vendor documentation · Opening paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-sample-rate-48k. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-sample-rate-48k
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-sample-rate-48k,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-sample-rate-48k},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-sample-rate-48k},
note = {Source note amazon-connect-ccp-audio-troubleshooting-sample-rate-48k, checked 2026-10-02}
}