Source note · Troubleshooting Amazon Connect softphone and CCP audio
A HighPacketLoss value in QualityMetrics indicates packet loss on the participant's outbound (egress) audio stream.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact record QualityMetrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues by using QualityMetrics in the contact record — Amazon Web Services · tier 2 current vendor documentation · Section 'Use QualityMetrics', HighPacketLoss bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-qm-packetloss-egress. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-qm-packetloss-egress
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-qm-packetloss-egress,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-qm-packetloss-egress},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-qm-packetloss-egress},
note = {Source note amazon-connect-ccp-audio-troubleshooting-qm-packetloss-egress, checked 2026-10-02}
}