Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS uses a CloudWatch ToInstancePacketLossRate above 20 percent as a sign of a severe network issue, while noting audio can degrade at packet loss rates well below 20 percent.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Audio quality diagnosis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 4 'Collect diagnostic data', item 4 'Amazon CloudWatch'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-packetloss-20pct. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-packetloss-20pct
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-packetloss-20pct,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-packetloss-20pct},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-packetloss-20pct},
note = {Source note amazon-connect-ccp-audio-troubleshooting-packetloss-20pct, checked 2026-10-02}
}