Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS recommends testing the domain-allowlist option with more than 200 calls and says an error rate above 2 percent may indicate a proxy resolution issue, in which case the IP-range option can be considered.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Section 'Option 1 (recommended)', second paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-option1-200-calls. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-option1-200-calls
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-option1-200-calls,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-option1-200-calls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-option1-200-calls},
note = {Source note amazon-connect-ccp-audio-troubleshooting-option1-200-calls, checked 2026-10-02}
}