Source note · Troubleshooting Amazon Connect softphone and CCP audio
A custom CCP built with the Amazon Connect Streams API can run media-less, which needs no ports opened for media but still needs connectivity to the Amazon EC2 and CloudFront endpoints.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Custom CCP
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Section 'Port and protocol considerations', last bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-medialess-ccp. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-medialess-ccp
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-medialess-ccp,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-medialess-ccp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-medialess-ccp},
note = {Source note amazon-connect-ccp-audio-troubleshooting-medialess-ccp, checked 2026-10-02}
}