Source note · Troubleshooting Amazon Connect softphone and CCP audio
In CCP log WebRTC metrics, AWS treats JitterBufferMillis above 30 ms and RoundTripTime above 300 ms as abnormal.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Audio quality diagnosis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 4 'Collect diagnostic data', item 3 'CCP logs'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-jitter-30ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-jitter-30ms
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-jitter-30ms,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-jitter-30ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-jitter-30ms},
note = {Source note amazon-connect-ccp-audio-troubleshooting-jitter-30ms, checked 2026-10-02}
}