Source note · Troubleshooting Amazon Connect softphone and CCP audio
The Endpoint Test Utility is hosted at https://tools.connect.aws/endpoint-test/ and accepts URL parameters lng (en, es, fr), autoRun (true or false), connectInstanceUrl (must start with https) and regions (comma-separated Region codes).
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Endpoint Test Utility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Validate connectivity to Connect Customer with the Endpoint Test Utility — Amazon Web Services · tier 2 current vendor documentation · Section 'Parameters to customize the Endpoint Test Utility'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-ept-url-params. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-ept-url-params
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-ept-url-params,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-ept-url-params},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-ept-url-params},
note = {Source note amazon-connect-ccp-audio-troubleshooting-ept-url-params, checked 2026-10-02}
}