Source note · Troubleshooting Amazon Connect softphone and CCP audio
Citrix server setup for the UC SDK needs a REG_MULTI_SZ ProcessWhitelist value (Chrome.exe and msedge.exe) under HKLM\SOFTWARE\WOW6432Node\Citrix\WebSocketService followed by a restart of CitrixHdxWebSocketService; VDA 2203 LTSR or later is recommended.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements', bullets 'Citrix Server Version' and 'Citrix Server Setup'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-vda-registry. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-vda-registry
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-citrix-vda-registry,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-vda-registry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-vda-registry},
note = {Source note amazon-connect-ccp-audio-troubleshooting-citrix-vda-registry, checked 2026-10-02}
}