Source note · Troubleshooting Amazon Connect softphone and CCP audio
For Citrix audio optimization the native CCP is listed as an unsupported deployment, and the agent's thin client needs its own media path to Amazon Connect on UDP 3478.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements', bullets 'Networking/Firewall Configurations' and 'Unsupported CCP Deployment'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-native-ccp. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-native-ccp
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-citrix-native-ccp,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-native-ccp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-native-ccp},
note = {Source note amazon-connect-ccp-audio-troubleshooting-citrix-native-ccp, checked 2026-10-02}
}