Source note · Troubleshooting Amazon Connect softphone and CCP audio
For Citrix audio optimization AWS advises VDIPlatform CITRIX_413 instead of CITRIX and Citrix Workspace App 2508.10 or later on Windows, Linux and Mac (2507 or later on ChromeOS) to fix dead air and dropped calls during mute; the stated minimum is CWA 2305.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements', 'Upgrade Citrix Workspace App to improve call quality' and 'Citrix Workspace Application Version'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-cwa-version. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-cwa-version
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-citrix-cwa-version,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-cwa-version},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-cwa-version},
note = {Source note amazon-connect-ccp-audio-troubleshooting-citrix-cwa-version, checked 2026-10-02}
}