Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS warns that Local Network Access prompts introduced in Chrome 147 and Edge 147 can block Citrix UCSDK audio optimization until a Citrix-documented workaround (CTX696569) is applied.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Chrome 147 and Edge 147; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements', Important box
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-147-lna. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-147-lna
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-citrix-147-lna,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-citrix-147-lna},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-citrix-147-lna},
note = {Source note amazon-connect-ccp-audio-troubleshooting-citrix-147-lna, checked 2026-10-02}
}