Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS describes the .awsapps.com instance domain as an old domain that is going away and documents my.connect.aws allowlist entries (ccp-v2, api, auth/authorize, awas/api plus *.cloudfront.net) as the current minimum.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Section 'Option 1 (recommended)', allowlist table second row
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-awsapps-domain-old. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-awsapps-domain-old
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-awsapps-domain-old,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-awsapps-domain-old},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-awsapps-domain-old},
note = {Source note amazon-connect-ccp-audio-troubleshooting-awsapps-domain-old, checked 2026-10-02}
}