Source note · Troubleshooting Amazon Connect softphone and CCP audio
Audio Enhancement is not supported together with Amazon Connect audio optimization (WebRTC redirection), though it is supported with VDI local-browser access; configuring both is called out as a likely cause of audio problems.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Audio Enhancement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 5, subsection 'Workstation (paths 1/2)', bullet 'Audio Enhancement'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-audio-enh-vdi. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-audio-enh-vdi
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-audio-enh-vdi,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-audio-enh-vdi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-audio-enh-vdi},
note = {Source note amazon-connect-ccp-audio-troubleshooting-audio-enh-vdi, checked 2026-10-02}
}