Source note · Setting up queued callbacks in Amazon Connect
When a queued callback's Initial delay expires and the target queue has already reached its maximum-contacts limit, Amazon Connect still enqueues the callback up to a 20 percent buffer above that limit.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set the limit of maximum contacts in a queue using Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Queue maximum limit exceptions, first buffer bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-queue-limit-buffer. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-queue-limit-buffer
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-queue-limit-buffer,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-queue-limit-buffer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-queue-limit-buffer},
note = {Source note amazon-connect-callback-setup-queue-limit-buffer, checked 2026-09-30}
}