Running a step-by-step guide flow with a Show view block creates a separate chat contact with its own contact record, which a Set event flow block associates with the inbound contact.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- step-by-step guides
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Step-by-step Guides to set up your Connect Customer agent workspace — Amazon Web Services · tier 2 current vendor documentation · Overview section, second paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guide-runs-as-chat. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guide-runs-as-chat
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-guide-runs-as-chat,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guide-runs-as-chat},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guide-runs-as-chat},
note = {Source note amazon-connect-agent-workspace-setup-guide-runs-as-chat, checked 2026-10-02}
}