Cisco states that by default Webex does not use customer content to train models, and instead uses off-the-shelf datasets, Cisco-internal data or synthetic data.
fact · verified 2026-09-04
By default, Webex does not use customer content to train models. Instead, Webex uses off the shelf datasets, Cisco-internal data, or synthetic data.
- Vendor
- Cisco
- Product
- Webex
- Subsystem
- AI data governance
- Deployment
- webex-suite
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-04
Sources
- AI Transparency Technical Notes — Cisco Systems, Inc. (cisco.com) · tier 4 archived vendor documentation · AI Transparency, What data does Webex use to train AI models?
Cite this claim
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: claim ai-dr-webex-does-not-train-on-customer-content-by-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-webex-does-not-train-on-customer-content-by-default
BibTeX
@misc{warmtransfer-claim-ai-dr-webex-does-not-train-on-customer-content-by-default,
title = {Contact centre AI data residency retention and training boundaries: claim ai-dr-webex-does-not-train-on-customer-content-by-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-webex-does-not-train-on-customer-content-by-default},
note = {Claim ai-dr-webex-does-not-train-on-customer-content-by-default, verified 2026-09-04}
}