The EU Artificial Intelligence Act prohibits the use of AI systems to infer emotions of a natural person in the areas of workplace and education institutions, except where the system is intended for medical or safety reasons.
Checked 2026-09-04
the use of AI systems to infer emotions of a natural person in the areas of workplace and education institutions, except where the use of the AI system is intended to be put in place or into the market for medical or safety reasons
- Vendor
- European Union
- Product
- Artificial Intelligence Act
- Subsystem
- AI data governance
- Deployment
- not-applicable
- Region
- european-union
- Release range
- in force as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Regulation (EU) 2024/1689 of the European Parliament and of the Council laying down harmonised rules on artificial intelligence (Artificial Intelligence Act) — Publications Office of the European Union (EUR-Lex) · tier 1 standards and regulators · Article 5(1)(f)
Cite this note
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: source note ai-dr-eu-ai-act-workplace-emotion-recognition-prohibited. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-eu-ai-act-workplace-emotion-recognition-prohibited
BibTeX
@misc{warmtransfer-claim-ai-dr-eu-ai-act-workplace-emotion-recognition-prohibited,
title = {Contact centre AI data residency retention and training boundaries: source note ai-dr-eu-ai-act-workplace-emotion-recognition-prohibited},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-eu-ai-act-workplace-emotion-recognition-prohibited},
note = {Source note ai-dr-eu-ai-act-workplace-emotion-recognition-prohibited, checked 2026-09-04}
}