Article 5(1)(f) of the EU Artificial Intelligence Act prohibits emotion recognition systems in the workplace, which covers agent-facing emotion recognition in a contact centre; this is the prohibited case, distinct from customer-facing emotion recognition, which is high-risk rather than prohibited.
fact · verified 2026-09-04
- Vendor
- European Union
- Product
- Artificial Intelligence Act
- Subsystem
- AI data governance
- Deployment
- not-applicable
- Region
- european-union
- Release range
- in force as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Regulation (EU) 2024/1689 of the European Parliament and of the Council laying down harmonised rules on artificial intelligence (Artificial Intelligence Act) — Publications Office of the European Union (EUR-Lex) · tier 1 standards and regulators · Article 6(2) and Annex III, point 1(c)
Cite this claim
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: claim ai-dr-eu-ai-act-emotion-recognition-is-high-risk-workplace-use-p. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-eu-ai-act-emotion-recognition-is-high-risk-workplace-use-p
BibTeX
@misc{warmtransfer-claim-ai-dr-eu-ai-act-emotion-recognition-is-high-risk-workplace-use-p,
title = {Contact centre AI data residency retention and training boundaries: claim ai-dr-eu-ai-act-emotion-recognition-is-high-risk-workplace-use-p},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-eu-ai-act-emotion-recognition-is-high-risk-workplace-use-p},
note = {Claim ai-dr-eu-ai-act-emotion-recognition-is-high-risk-workplace-use-p, verified 2026-09-04}
}