Source note · Agent screen recording in contact centers
Genesys Cloud can record up to four monitors at 4k resolution during an ACD interaction, using the desktop app or GCBA, and multi-monitor recording is not supported on Windows 7.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- multi-monitor recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Multi-monitor screen recording — Genesys · tier 2 current vendor documentation · Overview; Requirements
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-four-monitors-4k. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-four-monitors-4k
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-four-monitors-4k,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-four-monitors-4k},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-four-monitors-4k},
note = {Source note agent-screen-recording-genesys-four-monitors-4k, checked 2026-10-02}
}