Source note · Agent screen recording in contact centers
Genesys Cloud has a system limit of 2000 concurrent screen recording sessions, and a multi-monitor recording counts as one session.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- limits
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Multi-monitor screen recording — Genesys · tier 2 current vendor documentation · Session and concurrency limits
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-2000-concurrent. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-2000-concurrent
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-2000-concurrent,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-2000-concurrent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-2000-concurrent},
note = {Source note agent-screen-recording-genesys-2000-concurrent, checked 2026-10-02}
}