Managing dispositions

Publisher

Zoom

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065281

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A disposition is created under Contact Center, Dispositions by clicking Add Disposition, setting Active Status, Name, Description and a Disposition Type of Single disposition or Multi-level disposition, and clicking Save. in context
• A multi-level disposition can have up to 4 levels of sub-dispositions, and deleting a multi-level disposition deletes its entire structure of dispositions and sub-dispositions. in context
• Dispositions are attached to a queue by opening the queue, enabling the toggle in its Dispositions section, clicking Add Dispositions, choosing items on the Dispositions tab or the Sets tab, and clicking Add. in context
• A disposition set is created on the Sets tab of the Dispositions page by clicking Add Disposition Sets, setting Active Status, Name and Description, choosing members with Add dispositions, and clicking Add. in context
• Deleting a disposition set does not delete the dispositions it contained. in context
• The dispositions article gives the path to the queue list as: profile picture or initials, Admin Center, CX management, Contact Center, then Queues. disputed in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Managing dispositions. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0065281-managing-dispositions

BibTeX

@misc{warmtransfer-zoom-support-kb0065281-managing-dispositions,
  title  = {Managing dispositions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0065281-managing-dispositions},
  note   = {Zoom, accessed 2026-09-30}
}