Source record · tier 2 current vendor documentation

Setting up Zoom Virtual Agent Genesys support channel

Publisher: Zoom Communications
URL: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057732
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Chat escalation from ZVA to Genesys uses a Genesys support channel created in AI Studio > Virtual Agents > Support Channels with a webhook secret and an integration ID, and the ZVA Genesys integration must be enabled first. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Setting up Zoom Virtual Agent Genesys support channel. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0057732-zva-genesys-chat-channel

BibTeX

@misc{warmtransfer-zoom-support-kb0057732-zva-genesys-chat-channel,
  title  = {Setting up Zoom Virtual Agent Genesys support channel},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0057732-zva-genesys-chat-channel},
  note   = {Zoom Communications, accessed 2026-10-02}
}