Configuring call forwarding for Zoom Phone Local Survivability

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085766

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Zoom proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Each source number's forwarding status is disabled by default; an admin enables it with Enable Forwarding only during an outage and keeps it disabled during normal operation. in context
• The main company number cannot be configured for Call Forwarding Local Survivability. in context
• Forwarding is mapped under the site's Settings > Zoom Node > Call Forwarding Local Survivability > Manage > Add, pairing source numbers with BYOC numbers enabled for Local Survivability and assigned to users in the site. in context
• Call forwarding in survivability relies on PSTN and local internet paths that do not fail together. in context
• Call Forwarding Local Survivability forwards calls to Zoom-provided numbers across the PSTN to BYOC-P numbers at the ZPLS site when the system is in survivability mode. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Configuring call forwarding for Zoom Phone Local Survivability. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0085766-zpls-call-forwarding

BibTeX

@misc{warmtransfer-zoom-kb0085766-zpls-call-forwarding,
  title  = {Configuring call forwarding for Zoom Phone Local Survivability},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0085766-zpls-call-forwarding},
  note   = {Zoom Communications, accessed 2026-10-01}
}