Configuring the Zoom Phone Local Survivability service

Publisher

Zoom Communications

URL

https://support.zoom.us/hc/en-us/articles/8427674303373-Configuring-Zoom-Phone-Local-Survivability-service-module

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Zoom proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• A ZPLS module (or a node group) is assigned to a site under Phone System Management > Company Info > Account Settings > Zoom Node > Local Survivability > Manage > Assign to. in context
• Each site supports one ELIN, set under the site's Settings > Zoom Node > Emergency Location Identification Number (ELIN) > Add Number with an unassigned BYOC number that must stay unassigned to any user. in context
• Because a site has a single ELIN, every survivability-mode 911 call from that site gives the PSAP the same site-level location, which may not meet dispatchable-location expectations for a multi-floor or multi-building site. inferred in context
• Configuring Zoom Phone Local Survivability requires a Business, Education or Enterprise account, a Zoom Node subscription, a Zoom Phone subscription, and account owner or admin privilege. in context
• Multiple Sites must be enabled for Zoom Phone before the Local Survivability service can be configured or enabled. in context
• Site-level routing rules can be preserved during survivability by turning on Enable Routing Rules in the site's Zoom Node section. in context
• Zoom's DigiCert root and intermediate certificates must be installed on the SBC for TLS connectivity with the ZPLS module. in context
• Adding an SBC in the portal does not create the SIP trunk to ZPLS; the SBC must belong to a Survivability route group that is associated with the site or account. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Configuring the Zoom Phone Local Survivability service. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0063728-zpls-configure-b

BibTeX

@misc{warmtransfer-zoom-kb0063728-zpls-configure-b,
  title  = {Configuring the Zoom Phone Local Survivability service},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0063728-zpls-configure-b},
  note   = {Zoom Communications, accessed 2026-10-01}
}