Getting started with provisioning desk phones

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063173

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A desk phone must be added to the Zoom web portal by MAC address before it is first powered on or factory reset for provisioning. in context
• Outdated firmware, competing provisioning servers reaching the device, and a wrong provisioning URL in assisted provisioning are named causes of desk phone provisioning failure. in context
• Zoom's provisioning article covers desk phones from AudioCodes, Avaya, Cisco, Grandstream, Mitel, Poly, Ubiquiti and Yealink, each with its own ZTP URL. in context
• Zoom Phone desk phones provision by zero-touch provisioning or, where ZTP is unsupported or fails, by assisted provisioning through the phone's web interface. in context
• A phone reboots several times during zero-touch provisioning, and this is expected. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Getting started with provisioning desk phones. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0063173-desk-phone-provisioning

BibTeX

@misc{warmtransfer-zoom-kb0063173-desk-phone-provisioning,
  title  = {Getting started with provisioning desk phones},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0063173-desk-phone-provisioning},
  note   = {Zoom Communications, accessed 2026-09-25}
}