WFM: 5 steps of forecasting (ongoing)

Publisher

Calabrio (Webex WFO Help Center)

URL

https://wfohelp.com/doc/Content/quick-start-guides/wfm-forecasting/ongoing-forecasting-process.htm

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The ongoing WFM forecasting process has five steps: clean and normalise historical data estimate future contacts define intraday arrival patterns finalise the forecast and review the results. in context
• The ongoing forecasting process should be run for each workload once a month and outliers handled by special events or by marking a day as accurate but unique. in context
• Webex WFO guidance is to use at least two years of data for a long-term forecast but only recent data if contact volume has recently changed significantly. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). WFM: 5 steps of forecasting (ongoing). WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-ongoing-forecasting-process

BibTeX

@misc{warmtransfer-wfohelp-ongoing-forecasting-process,
  title  = {WFM: 5 steps of forecasting (ongoing)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-ongoing-forecasting-process},
  note   = {Calabrio (Webex WFO Help Center), accessed 2026-10-01}
}