Manage users in WFM and QM/Analytics

Publisher

Calabrio (WFO Help Center)

URL

https://wfohelp.com/doc/Content/user-guides/people/manage-users-in-WFM-QM-Analytics.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Calabrio copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• After an agent's first contact, the agent's external logon only appears in WFM after waiting overnight. in context
• WFM external logons, which connect ACD statistics to agents, are populated automatically from the external system every night. in context
• There is no automatic user sync between the WFM application and the QM/Analytics application; users are managed in each. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Manage users in WFM and QM/Analytics. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-manage-users-wfm-qm-analytics

BibTeX

@misc{warmtransfer-wfohelp-manage-users-wfm-qm-analytics,
  title  = {Manage users in WFM and QM/Analytics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-manage-users-wfm-qm-analytics},
  note   = {Calabrio (WFO Help Center), accessed 2026-10-02}
}