Embed Webex WFO in Webex Contact Center Desktop

Publisher

Calabrio (Webex WFO Help Center)

URL

https://wfohelp.com/doc/Content/cisco-webex-wfo/embed-app.htm

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Embedded Webex WFO is added to agent and supervisor desktop layouts as a navigation page using the agentx-wc-iframe component with the embed URL as its src attribute. in context
• Signing out of embedded Webex WFO does not sign the user out of the Webex Contact Center Desktop. in context
• Embedding Webex WFO in the Webex Contact Center Desktop requires an SSO integration with Okta or OneLogin from which the embed URL is obtained. in context
• Users assigned in the identity provider for embedded Webex WFO must also exist in Webex WFO. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Embed Webex WFO in Webex Contact Center Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-cisco-webex-wfo-embed-app

BibTeX

@misc{warmtransfer-wfohelp-cisco-webex-wfo-embed-app,
  title  = {Embed Webex WFO in Webex Contact Center Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-cisco-webex-wfo-embed-app},
  note   = {Calabrio (Webex WFO Help Center), accessed 2026-10-01}
}