Configuring flows with AI Agent Node - WXCC

Publisher

Cisco (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/configuring-flows-with-ai-agent-node

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Webex CC digital flows the AI Agent node sends customer messages to a bot built in Webex Connect Bot Builder, and when the bot cannot resolve the query the flow hands the chat to a Webex CC agent through the Queue Task node. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Configuring flows with AI Agent Node - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-ai-agent-node-flows

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-ai-agent-node-flows,
  title  = {Configuring flows with AI Agent Node - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-ai-agent-node-flows},
  note   = {Cisco (Webex Connect documentation), accessed 2026-09-24}
}