Source note · Webex Connect Flow Builder node reference
In Webex CC digital flows the AI Agent node sends customer messages to a bot built in Webex Connect Bot Builder, and when the bot cannot resolve the query the flow hands the chat to a Webex CC agent through the Queue Task node.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Connect with Webex Contact Center
- Subsystem
- AI Agent node
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configuring flows with AI Agent Node - WXCC — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Configuring flows with AI Agent Node - WXCC, flow description
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Connect Flow Builder node reference: source note webex-connect-node-reference-ai-agent-handover. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-connect-node-reference-ai-agent-handover
BibTeX
@misc{warmtransfer-claim-webex-connect-node-reference-ai-agent-handover,
title = {Webex Connect Flow Builder node reference: source note webex-connect-node-reference-ai-agent-handover},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-connect-node-reference-ai-agent-handover},
note = {Source note webex-connect-node-reference-ai-agent-handover, checked 2026-09-24}
}