Webex for Developers — Rate Limiting

Publisher

Cisco Systems, Inc. (developer.webex.com)

URL

https://developer.webex.com/webex-contact-center/docs/rate-limiting

Published

2026-08-13

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A rate limited Webex Contact Center request returns HTTP 429 with a Retry-After header giving a duration in seconds, the request is not processed, and Cisco states that retrying before that duration has passed yields another 429. in context
• Webex Contact Center publishes 4 API rate limit tiers by organisation user count: a Default Tier for 0 to 300 users at 300 requests per minute and 30 per second, Partner Tier 1 for 301 to 4000 users at 1000 per minute and 100 per second, Partner Tier 2 for 4001 to 10000 users at 2000 per minute and 175 per second, and Partner Tier 3 for more than 10000 users at 6000 per minute and 300 per second. in context
• Before contacting Cisco about a Webex Contact Center rate limit, Cisco asks a developer to subscribe to webhooks rather than poll, to stagger polling for different organisations or jobs within the interval, to impose its own per-customer limits, to aggregate requests into batch or bulk calls, to avoid requesting unnecessary pages, to respect the Retry-After header in background tasks and to implement a maximum retry count. in context
• The Webex Contact Center rate limiting page states in prose that default rate limits support organisations with up to 250 users and that an organisation with more than 250 users needing higher limits should contact Developer Support, while the table immediately below gives the Default Tier a range of 0 to 300 users. field report in context

Cite this source record

APA

WarmTransfer. (2026, August 13). Webex for Developers — Rate Limiting. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-cc-rate-limiting

BibTeX

@misc{warmtransfer-webex-dev-cc-rate-limiting,
  title  = {Webex for Developers — Rate Limiting},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-cc-rate-limiting},
  note   = {Cisco Systems, Inc. (developer.webex.com), accessed 2026-09-16}
}