Vonage Business Cloud | Answer | Virtual Receptionist

Publisher

Vonage

URL

https://businesssupport.vonage.com/articles/Answer/Virtual-Receptionist-1110

Published

2026-04-15

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Vonage website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An After Hours call flow must be created for calls received outside the Virtual Receptionist's Business Hours schedule. in context
• Marking a schedule Always in Front gives it priority, which is how lunch-break or holiday overrides are built. in context
• Virtual Receptionist Dial by Name matches on the first three letters of the name associated with an extension, and callers can also dial an extension directly at any time if allowed. in context
• In the US a Virtual Receptionist extension number is two to six digits and cannot be an N11 service code such as 411, 711 or 911. in context
• Virtual Receptionist menu keys can forward to an extension, forward to a number, forward to voicemail, dial by name, repeat the menu, go to the previous menu or play a greeting. in context
• A telephone number can be associated with a Virtual Receptionist so that calls to it ring the Virtual Receptionist directly, and multiple Virtual Receptionists can exist on one account. in context

Cite this source record

APA

WarmTransfer. (2026, April 15). Vonage Business Cloud | Answer | Virtual Receptionist. WarmTransfer. https://warmtransfer.net/knowledge/sources/vonage-support-virtual-receptionist

BibTeX

@misc{warmtransfer-vonage-support-virtual-receptionist,
  title  = {Vonage Business Cloud | Answer | Virtual Receptionist},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/vonage-support-virtual-receptionist},
  note   = {Vonage, accessed 2026-09-25}
}