Vonage Business Cloud | Answer | Manage Emergency Services

Publisher

Vonage

URL

https://businesssupport.vonage.com/articles/answer/Emergency-Services-US

Published

2026-04-29

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Vonage website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• MSAG validation of an emergency address can take up to 30 days, during which emergency calls may route to the National Emergency Call Center. in context
• Where available, VBC dynamic location assignment uses the HELD protocol to direct responders to an exact unit on a premises. in context
• Mobile devices are not supported by VBC emergency services management; emergency calls from them default to the native dialer over the cellular network. in context
• Emergency calls from an MSAG-verified address route to that address's PSAP; calls from a pending or failed address route to the National Emergency Call Center, whose agents get the address before transferring to a PSAP. in context
• Admins can configure voice call, email or SMS notifications to designated recipients when an emergency call is placed. in context
• VBC emergency services location management supports US and Canadian addresses only, validated against the Master Street Address Guide (MSAG). in context

Cite this source record

APA

WarmTransfer. (2026, April 29). Vonage Business Cloud | Answer | Manage Emergency Services. WarmTransfer. https://warmtransfer.net/knowledge/sources/vonage-support-emergency-services-us

BibTeX

@misc{warmtransfer-vonage-support-emergency-services-us,
  title  = {Vonage Business Cloud | Answer | Manage Emergency Services},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/vonage-support-emergency-services-us},
  note   = {Vonage, accessed 2026-09-25}
}