Vonage Business Cloud | Answer | Call Groups and Call Queues

Publisher

Vonage

URL

https://businesssupport.vonage.com/articles/Answer/Call-Groups-and-Call-Queues-24794

Published

2026-06-26

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Vonage website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Call Group rings its list of extensions once, while a Call Queue holds callers in sequential order with music or prompts when all extensions are busy. in context
• Call Queues require agent sign-in and offer real-time monitoring; Call Groups need no sign-in and have no real-time monitoring. in context
• The Call Groups and Call Queues comparison article states Call Queues support 100+ extensions. disputed in context

Cite this source record

APA

WarmTransfer. (2026, June 26). Vonage Business Cloud | Answer | Call Groups and Call Queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/vonage-support-call-groups-and-queues

BibTeX

@misc{warmtransfer-vonage-support-call-groups-and-queues,
  title  = {Vonage Business Cloud | Answer | Call Groups and Call Queues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/vonage-support-call-groups-and-queues},
  note   = {Vonage, accessed 2026-09-25}
}