What is Voice Trace?

Publisher

Twilio

URL

https://www.twilio.com/docs/glossary/what-voice-trace

Published

2025-09-25

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Twilio documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Twilio stores Voice Trace captures for 10 days. in context
• Twilio notes that customers may need to obtain consent from call parties before enabling Voice Trace, including for HIPAA-enabled accounts, and that accounts using Pay or PCI redaction do not have RTP captured. in context
• Voice Trace captures contain confidential Twilio system details and cannot be shared outside Twilio, so they are not an artefact a customer can hand to another carrier. in context
• Twilio Voice Trace, once enabled, captures every RTP packet and DTMF key press on the account's calls so Twilio Support can reconstruct call audio. in context

Cite this source record

APA

WarmTransfer. (2025, September 25). What is Voice Trace?. WarmTransfer. https://warmtransfer.net/knowledge/sources/twilio-glossary-voice-trace

BibTeX

@misc{warmtransfer-twilio-glossary-voice-trace,
  title  = {What is Voice Trace?},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/twilio-glossary-voice-trace},
  note   = {Twilio, accessed 2026-09-24}
}